Terms & Conditions
Terms & Conditions
The following terms apply to online and distance selling purchases only.
1.1 - This website is owned and operated by DAFC Limited, a company registered in Scotland at East End Park, Halbeath Road, Dunfermline, United Kingdom, KY12 7RB.
Company Registration Number: SC011580
VAT Registration Number: 175714294
These terms and conditions apply to all users of this website/service (henceforth referred as "you"), and are upheld at all times by DAFC LTD (henceforth referred as "we"). By using this website you agree to the terms as set out in this document, if you do not agree to any of these terms, please do not use this website.
Head Office address:
Sales Enquiries: firstname.lastname@example.org
Online Sales team address:
Sales Enquiries: email@example.com
Online Sales team address:
Sales Enquiries: firstname.lastname@example.org
Sales (local): 01383 724295
1.2 - All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online. Note: Goods and Services sold prior to the 13th June 2014 where sold in accordance with The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334).
1.3 - Use of this website constitutes acceptance of the terms and conditions laid out on this page. DAFC LTD reserves the right to amend these terms at any time, without warning. All changes will be made current on this page.
Last Updated: 13th June 2014 10:50 GMT
2. Purchase of Goods
2.1 - All orders made by you through shop.dafc.co.uk are subject to acceptance by us. In the circumstance we refuse your order, we cannot be held liable to any party.
2.2 - After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an automated acknowledgement and is not an acceptance of your order.
2.3 - Order acceptance and the completion of the contract between you the customer and DAFC LTD will take place at the point of order dispatch.
If we do not accept an order, a full refund will be processed.
2.4 - The following are examples of why we may refuse to accept an order:
2.4.1 - We cannot obtain authorisation from the bank or suspect fraud
2.4.2 - If there have been errors/issues with the description or prices of the goods (Section 5)
2.4.3 - If goods are no longer available.
3. Delivery of Goods
3.1.1 - If you order an item that is in stock before 3pm on any business day (Tue-Fri) we endeavour to have that order sent out the same business day. This means that your order should be with you in less than 48 hours for mainland UK postcodes. This excludes Weekends, Public Holidays and Bank Holidays. DAFC LTD reserve the right to amend delivery estimates at any point in the order process and any such changes will be notified in writing or verbal communication. In some cases, orders of excessive size, weight or value may take longer than the estimated time. We cannot be held responsible for delays in deliveries. DAFC Ltd will notify you of any such delays.
3.1.2 - In the event of any issue with your order, such as errors in the stock levels, or clerical errors in the order process, we will notify you of a new delivery date, or provide you with the option of an alternate date. We also may deliver some goods in several consignments but will not charge additional carriage for this. DAFC LTD will not be liable to any party for items delivered outside the specified delivery estimates.
3.1.3 - All deliveries are normally dispatched using the Royal Mail, using their Track 48 delivery service. This method is classified as an additional service agreement offered by DAFC LTD at the following rates outlined in Section 3.2 and Section 3.3.
Delivery to an alternative Address
Orders to an alternative delivery address can be processed if the customer has been authenticated using 3D authentication (i.e. Verified by Visa, Mastercard, Maestro). DAFC LTD reserves the right to deliver only to the cardholder's billing address. Orders made by American Express can only be delivered to the Customer's billing address, no exceptions will be made.
3.2 - Cost of delivery
3.2.1 - UK Mainland Customers:
The correct shipping charges will be automatically calculated on your shopping basket and additional shipping options can be selected on your shopping basket.
Standard Shipping Rates:
- £6.00 - Ship via Royal Mail's Track 48 service up to 1.2kg.
3.2.2 - Customers who have selected the incorrect option or have been undercharged for extreme weight items may be contacted by DAFC for the additional shipping amount; at this time a full refund can be provided if the additional charges are not satisfactory. We also reserve the right to charge additional carriage costs if a consignment is returned to us due to refusal at your delivery address.
3.3 - Cost of returns
3.3.1 - If you change your mind, you can return your purchase, subject to [Section 4. Cancellation & Returns Policy] in its original condition within 14 days to us for a full refund (minus any costs incurred for the initial dispatching using our express courier [Section 3.2] and any costs incurred by DAFC LTD for the returning of the order Section [3.3]). Please note that shipping discounts will be removed if your full return or partial return takes your order below the free delivery threshold (this only applies for items that have been sent).
3.4 - Damaged Goods
3.4.1 - All orders are pre-checked and are well packaged before dispatch. However, in the event of goods arriving damaged, any shipping damage must be reported within 24 hours of receipt. In this event, we will confirm the damage and if a claim is found valid, will collect the goods from you at no charge. A full replacement will be offered, or a full refund in the event that the goods are no longer in stock. We reserve the right to request additional photographic evidence in order to verify such claims.
3.4.2 - At the point of delivery, all goods become the responsibility of you the customer. From this point, you the Customer will be responsible for the safekeeping and correct use of all goods, DAFC LTD will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect.
We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.
4. Description of Goods & Pricing
4.1 - All our prices are shown in Pounds Sterling (GBP) and are displayed inclusive of VAT at the current rate of 20%. VAT is payable by all customers within the EU.
4.2 - DAFC LTD does not take any responsibility for any import taxes, customs charges or administration fees payable on orders made outside of the European Union zone. It is the customer's responsibility to cover all charges related to Customs and the import of goods.
4.3 - All our prices, descriptions and shipping charges are reviewed regularly and we endeavour to ensure that the prices and the information provided on our website are correct at all times. In the event of an error in the information provided by our website, DAFC LTD will notify you of this error immediately. In the event that a price or shipping charge is incorrectly displayed, DAFC LTD will offer you the product/service at the correct price, or a full refund. We are not under any obligation to honour an incorrect price.
4.4 - Product images are for illustrative purposes only, DAFC LTD cannot be held responsible for differences in the manufacturer's imagery and the actual product.
5.1 - All credit and debit card processing is encrypted and handled securely by Paypal. We do not see your card details at any time.
5.2 - We currently accept the following methods of payment online: VISA, VISA Debit, Mastercard, Solo, Maestro, Visa Electron, and Paypal.
6.1 - All goods are supplied with a 28 day warranty unless specified otherwise.
6.2 - Any extended warranty offered by any manufacturer must be arranged by the customer. We are not responsible for organising such warranties. We can provide additional receipts upon request.
8. Site Usage / Service Access
8.1 - Although we make every effort to ensure our website is available 24 hours a day, we will not be liable if, for any reason, our website is unavailable at any time due to maintenance, system failure or conditions outside our control.
8.2 - From time to time, DAFC LTD may link to third party websites to provide the user with third party content, , including but not limited to, videos from youtube, images, comments, reviews or links. DAFC does not accept any liability for the suitability or incorrect use of this content and is provided solely as a guide for the customer. If you choose to view any third party content (including visit a 3rd party site or play a video) you do so at your own risk.
8.3 - The use of tools for the purpore of price scanning (either automatically or manually) this website is forbidden without the prior written consent of DAFC Limited. Without prior consent, you agree to fines of up to £1000 a day if unauthorised scanning activity is detected.
9.1 - You may download, use or print extracts from this site for your personal use only. Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs, web designs & implementations, graphical images) are owned by us or our licensors.
9.2 - Product images or descriptions which we were created by DAFC LTD remain the property of DAFC LTD at all times and cannot by copied in any format under any circumstance without full written consent from DAFC LTD.
10.1 - DAFC Limited and any of our owners, officers, directors, employees or shareholders will not be liable for any losses or damage that you suffer under the contract which were not a foreseeable consequence of breach of the contract. We are not responsible for indirect losses which were not considered at the time of the contract including, but not limited to, any loss of income or profits, loss of business or goodwill, loss of data, loss of opportunity.
10.2 - We are not liable for losses that arise in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
11. Data Protection
11.1 - By placing your order, you agree and understand that we may store, process and use data collected from your order process telephone order for the purposes of processing your order.
11.2 - We do not see or store your card number when you purchase online.
12. Circumstances beyond our reasonable control
12.1 - We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
13.1 - We take customers' privacy and confidentiality very seriously so DAFC Limited does not disclose buyer's information to any marketing third parties and takes every step to protect customer's data. All information is securely encrypted using industry standard 128-bit encryption Secure Socket Layer (SSL) certificates provided by Verisign.
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